All went well until I got to the redeeming part. Hi. To update a payment method, tap the payment method, then edit your information. To protect your security and privacy, your bank cannot provide Amazon Pay with information about why your payment was declined. We need a little more information to protect your account against fraud. You will not be charged for this purchase." "Your payment was declined due to an issue with your account" If you see this message, it might be because: We saw a suspicious transaction on your payments profile. × If you used a payment method already on Your Account, you may simply need to update some of the information. Hi, I just got a gift card from my friend, and created new account on amazon.com and I was able to redeem gift card no issue here, when I was asked to select payment method I choose my balance on gift card, when I try to click "Continue" it becomes unclickable, and "Please enter your payment information to continue" ! Amazon Pay Customer Service can help you with the following: * After you set up your security questions and answers, you cannot change them. Step 2 Payment Information. How do I make a payment? I've previous purchased various items with using only amazon gift cards, but recently, It needs my payment information to continue (not sure what's that). While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. I'm only trying to pay $5 and I have $6 in my account. I'm pretty my gift card balance is enough to pay for the item I'm about to get. For more information about registering and verifying an Amazon Payments Personal Account, please read the Amazon Payments, Inc. I've even tried buying other items with it, yet it gives me the same thing, "Please enter your payment information to continue." If you see Apple Pay after the last 4 digits of the card number, go to the Wallet app to edit the card information. Select a Payment Day; Review the information and Submit; When you enroll in AutoPay, please continue to make regular payments until you see the AutoPay confirmation on your statement. A * denotes a required field. For details about the information that can be changed and where to change it, see Making changes to your Amazon account information for Amazon Pay. This person is expecting money from me. Step 1 Bill Information. You might need to enter the security code that's printed on your credit or debit card. Why is this happening? ? To remove a payment method, tap Edit, then tap the Delete button. Step 3 Review & Adjust Payments Please enter the following information exactly as it appears on your bill. Note: I've already bought other items with the same card with higher prices than 4 dollars. Using the newly created account, it ends up on a screen saying "To continue, please enter your billing information below. Pay Now - Bill Information. It won't accept my Oz credit card and details – just says "There was a problem with your address submission. Troubleshooting failed payments. Find the order you want to change. Please select what best describes the information: This information is confusing or wrong This isn't the information I was looking for I don't like this policy Submit Thanks! Not sure why I can't go pass this. If you entered a new payment method, make sure you entered the number and other information correctly. Click Continue. Try making the purchase again with a different payment method. I have an Amazon gift card with 8 dollars remaining on it, and i'm trying to purchase an item that costs only 4 dollars with it, yet I can't seem to do so?? At this point I'm stuck. Enter the 6 digit code. Customer Agreement. If you continue to encounter problems, please contact customer service. Visit Your Orders in Your Account to update the payment information on an open order. I've used Paypal many times before and I've never had this. I've already selected "Use your $18.93 gift card or promotional balance". Because of this, you most likely need to contact your bank directly to solve most payment issues. How can I fix this?