Seeing a doctor, specialist or health professional, View all seeing a doctor, specialist or health professional, Multilingual health information - Health Translations Directory, https://www.betterhealth.vic.gov.au/about/privacy, https://www.betterhealth.vic.gov.au/about/terms-of-use, Interpreters for calls to triple zero (000), Calling triple zero (000) when you cannot speak, Calls to triple zero (000) for people with speech or hearing impairments. When you call Triple Zero (000), a Telstra operator will ask which service you require - Police, Fire or Ambulance. Talk slowly and clearly so the operator can understand you. Special capabilities, including roaming, once only existed when dialling 112, however mobile phones manufactured since January 2002 also provide these capabilities when dialling Triple Zero (000) to access the Emergency Call … Triple Zero (000) is Australia's main emergency service number. Do not hang up until the calltaker tells you! Ambulances (Ambulancias in Spanish) were first used for emergency transport in 1487 by the Spanish forces during the siege of Málaga by the Catholic Monarchs against the Emirate of Granada. sudden numbness or paralysis of the face, arm or leg, ask someone else to make the call if you are providing first aid to the injured person, briefly leave the sick or injured person to call for an ambulance if no one responds to your call for help. New South Wales. When you phone Triple Zero (000), a Telstra operator will answer your call and ask whether you need police, fire or ambulance. In a medical emergency, calling for an ambulance could mean the difference between life and death. Have someone wait outside for the ambulance. Enrol in a QAS first aid course to learn vital life-saving first aid skills. Minor scrapes, cuts, or bruises are not emergencies. They attempt to define the health problem, and determine the response required: lights and sirens, or not. When someone calls the emergency number and asks for an ambulance, the call-taker typically takes the caller through a computer-based script. Western Australia. Ambulance phone numbers. The information and materials contained on this website are not intended to constitute a comprehensive guide concerning all aspects of the therapy, product or treatment described on the website. They will transfer you to an ambulance call-taker. Triple zero (000) is the number to call for ambulance, police or fire services in an emergency. What is the problem? When calling Triple Zero (000) for an ambulance, a Telstra call taker will ask you: Your call will then be connected to a Triple Zero operator from the Emergency Services Telecommunications Authority (ESTA) who will assist you. When you call triple zero (000), you will be asked which service you require (ambulance, police or fire rescue). People should only ever call Triple Zero (000) to request an ambulance if they have a medical emergency. As soon as the location and type of emergency is confirmed, an ambulance will be dispatched by the dispatch team. Unfortunately, this is not the case. Only call emergency services when they're really needed. When calling Triple Zero (000) for an ambulance, it is helpful to be ready to answer the call taker’s following questions. You should call 000 if you need urgent help from police, fire or ambulance services. It also gives parents and carers the information they need to give to attending Paramedics. Emergencies can happen at any given moment, hence the name “emergency”, and most of the time if a friend or loved one has an urgent health scare then our first point of call is an ambulance. The only situation that allows you free access to ambulance services in Australia is if you are a holder of a concession or health card. Call-takers are not medically trained, but use a call screening program to identify the health problem. The First Steps campaign is an emergency phone card that outlines information required by ambulance call takers so that the most appropriate response can be taken to your emergency. In the event of a medical emergency, ask for AMBULANCE. This system includes non-urgent categories such as “sick person”, which includes compl… by: For unexpected after-hours medical issues, there are telephone helplines, pharmacies, after-hours medical clinics or doctors who can visit you at home.